PetSmart is conducting an internal investigation.
A Facebook video has gone viral of a Texas PetSmart groomer being abusive to her canine client during an appointment on Thursday.
The unsettling video has now been watched over 370,000 times and depicts the aggressive groomer yanking the dogs head violently by its ear several times while holding a pair of scissors in her other hand.
Brooke Vowers of Katy, Texas owns the black and white dog that was subject to the groomers aggressive technique and posted the captured evidence given to her by another customer on Facebook saying:
“Just took my dog to get groomed and as I’m walking out this lady comes up to me and said she’s been waiting for an hour to see who’s dog this was because of how mean the groomer was to her and that she called corporate . She sent me this video i am sick to my stomach about it and will not be going back !!!!!!!!!”
Vowers then names the groomer.
Store manager Ed Smiers responded to complaints on Friday saying, “We don't condone that kind of behavior and we've already terminated the associate.”
That location is doing an internal investigation, questioning more of its groomers. Corporate has also been informed of the video.
Attempts to reach out to the pet owner have been made, but so far there has been no response.
Warning: the video is very disturbing, but you can watch it HERE