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'Wendy's' restaurants will replace humans at the ordering counter this year

The new Wendy's Kiosks
Photo credit:
digiday.com

As New York and California are set to increase their minimum wage to $15 an hour by 2022, fast food chain Wendy’s is looking to offset that cost by making all of their restaurants self-serve in that latter part of this year.

Company owned locations only make up 10-percent of the chain’s 6,000 locations. All of California’s stores are owned by franchisees.

The restaurant kiosks will be installed at all locations around the U.S. eliminating the need for a live human being to take your order once you arrive.

It will be up to franchisees to decide whether or not they want to utilize the self-serve option.

Wendy’s did see a 3.9% profit gain in the first quarter of this year, but suffered a 9% share decrease on Wednesday for poor sales in the second quarter.

The company is also looking into expanding their service to include a mobile app ordering and payment system.