Did you receive a “Not Available” error message while buying BNB using a Trust wallet? Don’t worry; you are not the only one to receive that message. Here, we’ll discuss the issue you’re facing now.
For a buyer, having a wallet that stores your crypto safely is an excellent decision. Trust Wallet is one of the most popularly used crypto wallets.
Technology around the crypto space has significantly changed in recent years, but certain issues remain.
First, let’s get to Trust Wallet.
What Is A Trust Wallet?
Trust Wallet is a crypto wallet that helps you store your crypto assets. Using Trust Wallet, you can store more than 3 million assets. Moreover, this wallet supports over 60 blockchains.
Apart from storing crypto assets, Trust Wallet can be used to buy, sell, and exchange various cryptocurrencies. You can also use this wallet to store your NFTs.
Suppose you are someone who likes to keep and track all your assets in a single place. In that case, Trust Wallet comes in handy. With a single wallet, your asset management becomes simple.
Trust Wallet is also integrated with 1 inch to provide token swap features. Here, you can swap tokens from blockchains such as Arbitrum, Polygon, Avalanche, Optimism, BSC, ETH, xDai, and Fantom. Moreover, you don’t need to install any additional apps.
Why Is Trust Wallet Popularly Used?
The ease of use is the primary factor that led to the popularity of Trust Wallet in the crypto space. In addition, all major features can be executed in a few simple steps using their mobile application. Trust Wallet is available on Chrome Web Store, Google Play, and App Store.
Trust Wallets allows users to create a new crypto wallet in a few minutes. Moreover, you don’t even need to register to get a free wallet. This user-friendly feature of Trust Wallet helped them gain over 25 million users worldwide.
Trust Wallet’s DApp browser allows users to stake crypto tokens to earn staking rewards. These staking rewards can be stored in the wallet or used to buy other cryptocurrencies.
What Is Binance Coin (BNB)?
BNB is the native coin of the world’s biggest crypto exchange, Binance. The gaining popularity of Binance also led to an increase in demand for BNB coins. With a market capitalization of around $40 billion, BNB is one of the top cryptocurrencies after Bitcoin, Ethereum, Tether, and USD Coin.
Binance coin was built on the Ethereum blockchain during the initial stage using the ERC-20 standard. Later, BNB became Binance’s native coin. BNB’s initial role was to pay trading fees, but its use cases evolved.
Now, BNB is used to pay for various fees associated with Binance platforms. One of Binance’s crypto achievements in 2018 was acquiring Trust Wallet. As a result, BNB was widely used to pay fees on Trust Wallet.
Now that you understand Trust Wallet and BNB, let’s check the BNB issue in Trust Wallet.
About BNB Unavailability On Trust Wallet
People trying to buy BNB coins have been disappointed. They are provided with the error message “Not Available.”
The Trust Wallet community session is flooded with user complaints after the error message. You might also have encountered such issues in the past.
In most cases, the error occurs due to high demand in the market. Numerous buy orders make it difficult to execute orders for platforms like Trust Wallet.
The situation gets back to normal when the demand is reduced. In short, the error message is a temporary suspension of new buy orders.
How To Solve Trust Wallet-BNB Issue?
Not being able to buy BNB can be a frustrating experience. Especially if you only use Trust Wallet to purchase the BNB coin.
Don’t worry; you can try out different methods:
Get Community Support
You can wait a few hours to see if it’s due to some technical maintenance. If nothing changes after some time, you can get help from the Trust Wallet community.
Crypto space has a strong and growing online community. Trust Wallet has a dedicated community for its users.
Users regularly address their queries and issues here. In addition, Trust Wallet provides a troubleshooting guide to solve commonly occurring issues.
A dedicated technical team from Trust Wallet assists in solving major issues that users face. Many users face issues while buying BNB. In this case, the support team will have a look into it.
To get support from the community, you can follow these simple steps:
- Open your Trust Wallet app.
- Go to settings.
- Select “Help Center .” This option will take you to the Trust wallet community platform.
- Log in using your Trust Wallet user credentials.
- Submit your issue along with a screenshot. Ensure that the screenshot includes the error message.
- Wait for the response from the admin or other community members.
You can also go search for the error message on the community platform. Previous community messages will help in solving repeated errors. In addition, you can also engage in other ongoing community discussions similar to your issue.
Get Trust Wallet Support
Didn’t get support from the online community? Don’t worry; you can report the issue to the official Trust Wallet customer support team.
To report your issue and submit a ticket to Trust Wallet officials, follow these steps:
- Visit the official Trust Wallet website.
- Go to the bottom of the website.
- Select “Support,” which can be found below the “Information” section.
- Provide your email ID.
- Mention your issue in the “Subject” section.
- Select the issue type as “Buy Crypto.”
- Then select “Purchase Unavailable.”
- Choose the coin as Binance Coin (BNB).
- Then describe the issue in brief.
- Attach a screenshot of the error message.
- Finally, submit the ticket.
The Trust Wallet officials will go through the issues. Then they will provide a feasible solution via email.
You can try the third method if both methods don’t work.
Buy From Binance
If you can’t wait till the Trust Wallet issue gets solved, then the best option is to buy BNB from Binance.
To buy BNB from Binance, you can consider these steps:
- Go to the official Binance website or install their mobile apps.
- If you are new to Binance, you can create an account for free.
- If you are already a Binance user, you can log in using your user credentials.
- After completing the login process, select the “Buy Crypto” option on the top left corner of the Binance website.
- Select a payment method that is suitable for you. You can choose bank deposit, debit/credit card, or third-party payment.
- Suppose you plan to buy BNB using USD; in this case, select USD in the “Spend” section.
- Then select BNB in the “Receive” section.
- Finally, click “Buy BNB.”
You can follow these simple steps to buy BNB from Binance exchange. As simple as that!
Being unable to buy crypto coins at the correct times is frustrating. Trust Wallet users find it challenging to buy BNB tokens at times. The major reason affecting Trust Wallet includes the high number of BNB buy orders.
Suppose you want to buy Binance Coin, Bitcoin, or other cryptocurrencies. In that case, it’s always better to depend on more platforms than one.
You can follow the steps mentioned in this article to solve your issues while buying BNB with Trust Wallet.
Also, consider using Binance exchange to buy BNB if you face issues with Trust Wallet.
Harry Aston is a technology writer with a Master’s in Computer Science from MIT. He has over 5 years experience simplifying complex tech topics like AI. His writing makes emerging technologies accessible for mainstream readers. Harry aims to educate people on AI’s potential to improve society.